Hours of Operation:
Monday - Thursday
8:00 am - 4:30 pm
8:00 am - 1:00 pm
Contact Us Here
1. How will I get my books?
You can order your books from our website and you can choose Store Pickup for Visalia, Hanford, or Tulare, or you can choose shipping.
Or you can come by the Bookstore during the hours listed.
2. Will I be able to pick up at the store?
Yes, we have store pick up available in Visalia, Hanford, and Tulare.
3. I have a bookstore voucher from a specific department, how do I use that?
You can use that online as well, by putting your banner number as one of the payment fields. (Follow directions below)
4. What about returning books?
Fall returns will be accepted until August 22nd, 2022. Must have receipt present. Access codes cannot be used or scratched.
5. What if I drop a class?
Proof of drop, we can take returns back until September 16th, same rules apply. (Receipt, unopened access).
6. How do I know what books to get?
You can go to your banner page, under Student Services, click on Registration, then "Order my Books" and it will link your schedule to all materials attached to the bookstore website.
7. What the heck is a "Package Component"?
This can mean two things, we have the same book under different formats, or we have an access code we sell separately from the bundle. Any question you have about this term, you can reach out to us to clarify what you should get. Just keep in mind it is user preference and you would not need to buy all items listed.
8. How fast will I get my order?
Hopefully, most orders will be delivered to you by the next business day (even with ground shipping). The turnaround time during the beginning of school will be around 24-48 hours to delivery.
9. I heard you price match, can we do that?
Yes! But keep in mind that there are the same protocols in place as before. Please look at our terms and conditions,
and contact us if you would like to price match.
10. How does the Rental Process work?
Great question, you can find out everything you need to know about renting books by reading our rental FAQs.
11. How about Digital Books?
Most of our digital books are instant access, meaning that the access is emailed to you. We have details on our Digital FAQ page.
12. I want to sell some books back, can you buy them from me?
Buyback in store will resume on September 6th, 2022.
13. I need to buy some supplies from you guys, how do I do that?
same way! We have many of our supplies and tech products at our store
and on the website for order. Is there something specific you don't see?
Contact us and we can see if we can help.
14. When I place my order, it asks for me to create an account, is that good?
RECOMMENDED, this way you can track your orders, update payment
information, and keep your information for future orders. Especially if
you rent a book, this can help remind you of the return.
15. What about the app? Should I get that?
we highly recommend this to keep you in the loop. There are also some
pretty cool deals that can come up as well. Check out the App Page
for more details.
16. I am having trouble finding my ebook, what do I do?
easiest way is to log into your yuzu.com account (using your
credentials you used to purchase the ebook, hopefully your student
email) and it should be in your library. If not, please contact us.
WEB ORDERING INSTRUCTIONS
Remember, if you are using a
department specific form of financial aid, that is the only time to use
your banner ID. BOOKSTORE VOUCHERS ARE NO LONGER ACTIVE. ORDERS WITH
BANNER NUMBERS MUST BE DONE BY DEPARTMENT SPECIFIC AID (EOPS, STUDENT
SUCCESS, ETC). IF YOU PLACE AN ORDER WITH YOUR BANNER NUMBER AND YOU DO NOT QUALIFY, YOUR ORDER WILL BE CANCELLED.
Financial Aid Ordering Spring 22.pdf
Online Video Tutorial