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Library Guides: Speech 8 Business Success

Instructor, James Thompson
Developed by Gina Haycock, Librarian
Reference Sources:
The Big Book of Business Information
# R330.02 F312
Business Plans Handbook # R658.4 B979
Dictionary of Marketing Terms
# R658.8 S529
Circulating Books:
Circulating books are located on the second floor of the LRC.
Using the following subject headings, you can find the call numbers for
circulating books:
| Personnel management |
Management |
Psychology, Industrial |
| Supervision of employees |
Employee morale |
Customer services |
| Employee motivation |
Entrepreneurship |
Customer relations |
| Business presentations |
Business |
Interpersonal relations |
Periodical databases/indexes:
-
Academic
Abstracts - This database
indexes over 950 periodicals from 1984 to the present. It will identify the
periodical titles that the COS Visalia Library owns. Of the 950 periodicals
indexed approximately 480 have the complete text of articles back several
years. (Annual Cost $2,999)
-
Infotrac -
I
nfotrac
provides articles from more than 500 scholarly, trade and general-interest
publications, as well as references for The New York Times. The databases
integrate core titles in every major academic concentration; area and
issue-specific journals; academic journals with application in the
professions; and publications with national news coverage and commentary. The
time period it covers is current year to date + the previous 3 years. The
optional back file extends coverage as far back as 1980.
(Annual Cost $9,732)
Lexis/Nexis
-
LEXIS-NEXIS® Academic Universe
provides access to a wide range of news, business, legal, medical and
reference information.
(Annual Cost $5,518)
Not available off
campus!!!
Web Sites:
Self-Evaluation for
Entrepreneurship:
Are You Ready? SBA's self test for
would-be entrepreneurs.
Do You
Have What It Takes? Presents a discussion of what it takes to be a
successful entrepreneur.
Choosing and Evaluating a
Business:
Safest and Riskiest Small Businesses Provides a
list of small businesses and statistical ranking of the probability of
profitability (copyright 2003).
Low Cost Startup Ideas (Entrepreneur.com) Lists business
ideas in many categories.
Work-at-Home Schemes This Better Business Bureau page tells how to
spot and report scams.
Business Plans:
Starting a Business in California Procedures from the
California Secretary of State's office.
Specific
Business Plans or Guides Sponsored by the Small Business
Development Center, a non-profit organization
dedicated to providing business information for the entrepreneur.
Business
Plan Outline sponsored by the Small Business Assistance Center
Developing A Business Plan from SCORE,
a non-profit organization dedicated to entrepreneurial education and the
formation, growth and success of small businesses.
Templates for Your Business from SCORE.
Entrepreneur.com: How to create a Business Plan
Free
Sample Business Plans for small businesses.
Tulare
County Microenterprise Training Local
training resources for very small businesses.
Writing
Your Business Plan A good starting point.
SBDCnet:E-Commerce Guide From the Small Business Development Center
National Information Clearinghouse
Marketing and Advertising:
Advertising Age
This is the online edition of the print
magazine Advertising Age for which the COS Library has copies of from
1995 to current editions. It features news and views about the world of
advertising; data on advertising agencies, media companies, and salaries, and
more. Free registration is required for accessing articles from past 30 days.
HispanSource: Hispanic Market Info
Covers consumer behavior, demographic information, and Hispanic media.
HispanSource includes ratings and links to research and white papers pertaining
to the United States Hispanic population, Hispanic associations and
organizations, and more. The site requires free registration.
KnowThis.com A "resource and reference site for those involved in marketing, market research,
advertising, selling, promotion, and other marketing-related areas." Includes
feature articles, free tutorials on subjects such as writing a market plan, and
links to articles, marketing magazines, newspapers, and professional
organizations.
Advertising Guidance from the Fair Trade
Commission.
Marketing Your Product Original content covering market research and
analysis.
Marketing (Entrepeneur.com)
Eventuring.org Blog posts from marketing
consultants and articles written by the staff of the non-profit Kauffman
Foundation.
Understanding Marketing from the Small Business Administration.
Customer Service/Public Relations:
Public
Relations for your Small Business
from Score.
Personalizing
Customer Service from Score.
Customer
Service: How to Set the Standards for Your Small Business from Score.
Total
Quality Management covers how to build reliable customer service and
customer and employee feedback systems.
Customer Service from the Small Business Administration discussing
key points in customer service.
Employee Relations:
Workplace Fairness is a non-profit
organization that provides information, education, and assistance to individual
workers and their advocates nationwide and promotes public policies that advance
employee rights.
Winning Workplaces Non-profit
organization to help small and midsize employers create great workplaces.
Hiring and Managing Employees from the
United States Business Advisor.
People
Who Work For You covers a range of employee topics from how to hire,
to how to fire.
EDD
Employer/Small Business Page from the Employment Development
Department of the State of California.
Benefits for Your Employees covers the full range of employee
benefits.
SBA on Business Ethics Information on how to develop an ethics policy
for your company.
Web
Evaluation Guidelines
Source or Affiliation:
A comparison can be made
here between publishers of print materials such as books and
magazines and
publishers of Web pages. Book publishers that want to establish a reputation for
integrity must adhere to ethical and editorial guidelines. For example, a
University Press must adhere to strict standards of scholarship to earn a
reputation for producing books well regarded in the world of scholarship.
Likewise, a university web site may produce web pages with high standards of
scholarship.
Hints for determining Source or Affiliation:
- Where
does this information come from?
- Who
put it there?
- If
an institution is responsible, what type of institution is it? Is it a
college, university, company, government agency, or non-profit organization?
To answer the above questions, you can look near the top of
the web page or at the end of the page. There may also a link to the “Home
page” for the site. You might
also want to truncate (erasing the last part of the URL backwards until you come
to a slash mark) the URL until you find a statement of responsibility.
Remember that the designated ‘webmaster”
may only be responsible for the technology behind the page and not responsible
for the content of the page.
Another clue might be to examine the URL (address of the
web page). The URL gives the domain name for the sponsor of the page. The
top-level domain can show the type of organization that published the site and
the country where it was published. The
top-level domain name assignments are no longer as narrowly defined as they once
were so even this will not give you definitive information.
A good example of Source or
Affiliation is the Small Business Administration site:
http://sba.gov/managing/marketing/market.html
Authority:
A strength and/or a weakness of the Web is that anyone can
become an author without the benefit of an editor or the reputation of a
publisher behind his/her work. Traditionally, authority is judged by the
author’s background, experience, education, and credentials.
Hints for determining Authority:
·
Who is the author?
·
Is the author the creator of the information?
·
Does the author list his/her credentials, position, education,
and/or experience?
·
Is the author an expert on the topic he/she is writing about? Or
is the person a hobbyist or merely stating a personal opinion?
·
Can you contact the author or institution with the information
given? Is the e-mail address or street address given? Is telephone or fax
information supplied?
·
If a non-profit organization is the author, is the organization
known as a source of reliable information on the particular topic?
To answer the above questions, you can again look at the
top and bottom of the page. There is often a hyperlink to more information about
the person or institution. There is
often a link “About Us” that
usually presents the mission statement for the organization. There may also be a
link to other information published by the author or organization. Again you can
try truncation to go back to the home page for the web site. A URL with a tilde
(~) in it usually indicates a personal page instead of official pages of a site.
If you cannot find information about the author or
organization from the particular web page, you could use a search engine to try
to find additional information from other sites. You could also check library
book catalogs and periodical indexes to see if the author has published any
other works on this or related topics.
A good example of Authority
is found on the page Weight Loss During Chemotherapy
http://www.oncolink.org/experts/article.cfm?c=1&s=3&ss=3&id=2036
.
IF YOU CANNOT VERIFY THE AUTHORITY OF THE INFORMATION,
DO NOT USE IT AS A SOURCE IN YOUR RESEARCH PROJECT.

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This page was
created October, 2006 and last updated:
November 13, 2006
For questions and comments, please
mail to ginah@cos.edu |