- To be provided with
courteous, considerate care, as well as being treated
with respect.
- To privacy and
confidentiality with regard to treatment and medical
records.
- To review, unless
medically contraindicated, your medical records in the
company of a professional, but they remain the property
of the COS Health Center.
- To be informed about
your health problem and associated treatment in
understandable terms.
- To be informed of the
effectiveness of treatment, and to know of possible
risks, side effects or alternate methods of treatment.
- To know who is treating
you.
- To have a choice of
health professional.
- To have access to a
second medical opinion before making any decision. The
patient can decide not to be treated, but should be made
aware of the medical consequences of refusal.
- To be informed of
personal responsibilities involved in seeking medical
treatment and maintaining health and well-being after
treatment.
- To bring any
dissatisfaction to the attention of the Health Center
Director or the attending professional staff.
Patient Responsibilities
- To
present accurate identifying
information.
- To
present details of illness or
complaint in a direct and
straightforward manner.
- To
cooperate responsibly with all
persons involved in the health care
process.
- To
keep appointments on time.
- To
cancel appointments only when
absolutely necessary, and far enough
in advance so that other patients
might utilize that time.
- To
comply with treatment plan provided
by the health professional.
- To
ask for clarification whenever
information or instructions are not
understood.
- To
provide both positive and negative
feedback to the health professional
responsible.
