Customer Service Academy


This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Topics will also include understanding and exceeding customer expectations, and how to deal with unrealistic expectations. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer.

Topics covered:Cust Service Pic.jpg

  • What is exceptional customer service?
  • Differences between the public and private sector.
  • Benefits of improved service.
  • The most important qualities Americans desire in customer service.
  • Understanding and exceeding customer expectations.
  • How to deal with unrealistic expectations.
  • Treating a customer like a guest.
  • Identifying and overcoming “Red Tape” issues.

 

This class is hands-on as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

Please click the following link to view a brochure with additional class information: Customer Service flyer.pdfCustomer Service Training.pdf
 
Questions? Please contact Laurel Garver at 559.687.3201 or laurelg@cos.edu
 
Cancellation and Refund Policy: Click here for the Business, Industry & Community Education student cancellation and refund policy.
Last Updated: 10/31/2014 3:46 PM